Tap to Pay on Android FAQ
This blog answers our most common questions around Tap to Pay on Android with Pebl.
Where is my NFC chip located?
Most Android devices have their NFC chip located near the centre-back area.
Pro Tip: To get optimal results with Pebl's Tap to Pay, keep the contactless card or NFC device close to the centre of your Android device's back. Conduct a test payment to precisely locate your NFC chip.
Will my personal contactless cards get charged accidentally?
Fear not! Pebl's Tap to Pay feature is smart enough to distinguish between customer transactions and your personal cards.
Reminder: If your phone case holds physical cards, remove them to avoid any card mix-ups. You can also toggle off NFC in your Android settings when not processing payments.
Which Android devices sync well with Tap to Pay?
Pebl's Tap to Pay works like a charm on numerous Android models. However, it's not compatible with Samsung Galaxy S8, S9, and Note 9.
How to turn off Tap to Pay?
Navigating to `Settings` > `Payment settings` > `Tap to Pay` will allow you to toggle off Tap to Pay at your leisure.
Why do card numbers look different in transactions?
What you're seeing is a tokenised number, generated for secure payments. Rest assured, your customer's real card number isn't exposed during NFC transactions.
Can my team use Tap to Pay?
Absolutely! Your team members can tap away as long as they’ve registered their mobile device in the Pebl app. This can be done once you’ve sent them an invite link from your admin account.
What if Tap to Pay isn't working?
Error messages could be due to ‘Developer options/mode’ being enabled on your device. Disable this in your settings, quit the Pebl app, and restart your device.
Is Tap to Pay available for iPhone users?
Yes! It sure is. This means any of your team with iPhones can also accept Tap to Pay transactions.
