How To Process A Refund

Using Pebl, businesses and their staff can process full or partial refunds to their customers.

Chat icon

To process a refund, follow these steps: -

  1. Find and select the transaction you wish to refund.
  2. Scroll down and select “Process refund”
  3. Edit the amount if you wish to send a partial refund
  4. Select “Done”

For a card transaction, the refund should be returned to the customer in approx. 3 days, depending on their bank.

For a PayID transaction, the refund can take up to 24 hours to be returned although should appear for the customer instantly.

Search icon

Looking for something else?

Search below to find the right help.
Email icon